Generally, online tutoring course orders are NOT eligible for refund, cancellation or transfer to another course. We MAY approve a refund/transfer request provided the student meets the following requirements:
- The Student MUST notify us of their desire to transfer or cancel IN WRITING within 24-hours of placing the online order. Requests MUST be sent via email to the following address reacheduservice@gmail.com. VERBAL requests will NOT be accepted.
- The Student did not access any portion of the online course. There will be NO refunds for any online courses (or curricula) once a course has been accessed in any manner.
If granted a refund, a service fee of 20% of the course fee will be deducted. If the request is made AFTER 24-hours your payment is NON-REFUNDABLE.
Transfers
ALL Transfer requests MUST be made within 24-Hours of placing your order. We will ONLY approve transfer requests if the Student has not EXCEEDED the MAXIMUM time allotted. You may transfer your payment to a course of equal or lesser value. The payment difference will NOT be refunded for transfers INTO a course of LESSER value. Transfers to courses of GREATER value must include payment of additional fees with the transfer request.
Online Professional Development Refund Policy
Professional Development course orders are NOT eligible for refund, cancellation or transfer to another course. We MAY approve a refund/transfer request provided the student/user meets the following requirements:
- The student/user did not access ANY portion of the online course AND the student/user requests a refund, in writing via email within 24 hours of enrolling in the course.
- We are unable to offer refunds after a session has started.
If granted a refund, a service fee of 20% of the course fee will be deducted. If the request is made AFTER 24-hours your payment is NON-REFUNDABLE.
Other Terms and Conditions
- Online courses may NOT be transferred to another student/ user.
- Orders placed with a Corporate Account or Discount Code are NOT eligible for refund, cancellation or transfer. NO EXCEPTIONS.
Course Extension Policy
Expired courses, students/ users who FAIL to continue their course or attend live sessions are NOT eligible for credit or refund of any kind, regardless of time spent in the course or time remaining.
Please understand that with the enrollment and accessing of your online course, you have read and agree to the aforementioned refund policy.